Terms and Conditions

About these terms

These terms apply to every booking made with Mathura Vrindavan Taxi Services (also known as Braj Bhoomi Tour and Travels), 35-A Mayur Vihar, Dholi Pyau Road, Mathura (U.P.) 281001, GSTIN 09CTQPM5178J1ZS, through this website, phone, WhatsApp or email. By confirming a booking you agree to these terms.

Last updated: 6 November 2026.

1. Booking

• A booking is confirmed only after we share the confirmation (vehicle, date, pickup time and price) on WhatsApp, SMS or email and the booking amount, if asked, is received.
• Please give the correct pickup address, number of travellers, luggage and contact number. The vehicle is planned on these details.
• The vehicle model shown on the website is for reference. We confirm the car type before the trip; a similar model may be sent if the booked car is not available, after informing you.

2. Prices & what is extra

• Per km rates are shown on the website (Swift Dzire ₹11/km, Toyota Etios ₹12/km, Maruti Ertiga ₹14/km, Toyota Innova ₹16/km, Kia Carens ₹17/km, Innova Crysta ₹18/km; Tempo Traveller and Force Urbania on request). Tour package prices are shown on each package page.
• Unless written in your quote, toll tax, parking, state entry tax / permits, driver allowance and night charges are extra.
• Outstation trips are charged for a minimum of 300 km per day. How the kilometres are counted is written in your quote.
• Full day local booking (8 hours / 80 km) by car is ₹1,500–3,000 depending on the car; extra hours and km are charged as per the quote.
• Entrance tickets, boat rides, guides, hotel stay and meals are not included unless written in your package.

3. Advance & payment

• Transport bookings (taxi, tempo traveller, bus, tour by car): 30% advance to confirm the booking.
• Bookings with hotel stay included: 50% advance to confirm the booking.
• Pay only to our company current account or company UPI shown on the payment page. We are not responsible for payments made to any other account or person.
• The remaining amount is paid as written in your confirmation, usually before the end of the trip.
• A GST invoice is issued for bookings (GSTIN 09CTQPM5178J1ZS).

4. Cancellation & refund policy

• Transport bookings: if you cancel within 24 hours of making the booking, you get a full refund of the advance. If you cancel after 24 hours of booking, the advance is not refundable.
• Bookings with hotel stay: the hotel / stay amount is not refundable. The transport (car) part is refunded only if you cancel within 24 hours of making the booking.
• The 24-hour refund applies only when the booking is made at least 10 days before the arrival / travel date. Bookings made less than 10 days before travel are not refundable.
• The refund amount is decided by the company after deducting costs already paid (for example hotel, permits or bank charges).
• Refunds are processed within 7–10 working days. We will ask you how you want the refund – to the same account / method you paid from, or to another account you tell us.
• To cancel, call or WhatsApp +91 9759071258 or email us; the time of your message is taken as the time of cancellation.
• If we have to cancel because no vehicle is available, you get a full refund of the amount paid to us.

5. Delays & things outside our control

• We do our best to reach on time. Traffic, weather, road closures, festivals, police or administrative orders and vehicle breakdowns can cause delays.
• If a vehicle breaks down, we will try to send another vehicle as soon as possible.
• We are not responsible for missed trains, flights or darshan due to such reasons; please keep enough buffer time.

6. Travellers' conduct & safety

• Do not carry illegal items, and do not smoke or drink alcohol in the vehicle.
• The driver can refuse to drive if it is unsafe – for example more passengers than seats, or dangerous behaviour.
• Damage to the vehicle caused by travellers will be charged.
• Please look after your own luggage and valuables. Check the vehicle before you leave it.

7. Driver timings

• Drivers need rest. For long days or night driving, a driver change or night stop may be planned.
• Driver allowance is payable for outstation and night trips unless included in your quote.

8. Website information

Temple timings, distances and travel times on this website are approximate and can change. Please confirm on the day of travel.

9. Complaints & contact

If something is not right, tell us immediately so we can fix it during the trip. Call or WhatsApp +91 9759071258 or email info@mathuravrindavantaxiservices.com. Any dispute is subject to the courts of Mathura, Uttar Pradesh.